Privacy Policy

Privacy Policy

Fusion-Loc®

Fusion-Loc® is a registered trademark of Evolve Lifewares Pty Ltd (“we”, “us”, “our”). We are committed to protecting your privacy and handling your personal information with transparency, care, and respect.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit fusionloc.com.au or interact with us.

1. Our Commitment to Privacy

Evolve Lifewares Pty Ltd complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We only collect personal information that is reasonably necessary for our business operations and customer experience.

2. Personal Information We Collect

We may collect personal information including, but not limited to:

  • Name
  • Email address
  • Phone number
  • Postal or delivery address
  • Purchase and order details
  • Warranty or enquiry information
  • Website usage data (such as IP address, browser type, and pages visited)

We collect information directly from you when you:

  • Place an order or submit an enquiry
  • Register for warranties or product support
  • Subscribe to marketing communications
  • Interact with our website or customer service channels

3. How We Use Your Information

We use personal information to:

  • Process orders, payments, and deliveries
  • Provide customer support, warranty services, and product updates
  • Improve our products, services, and website experience
  • Communicate with you regarding enquiries or requests
  • Send marketing communications (where you have opted in)
  • Meet legal, regulatory, or compliance obligations

4. Marketing Communications

Where you have consented, we may send you promotional communications about Fusion-Loc® products, updates, or offers. You can opt out at any time by using the unsubscribe link in our communications or contacting us directly.

5. Disclosure of Personal Information

We may disclose your personal information to trusted third parties where necessary, including:

  • Payment processors and logistics providers
  • Website hosting, analytics, and IT service providers
  • Professional advisers such as accountants or legal consultants
  • Regulatory authorities where required by law

We do not sell or rent your personal information to third parties.

6. Overseas Disclosure

Some third-party service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with Australian privacy laws.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure systems, restricted access, and reputable third-party platforms.

While we take privacy seriously, no data transmission over the internet can be guaranteed as completely secure.

8. Cookies and Website Analytics

Fusion-Loc® uses cookies and similar technologies to enhance website functionality, analyse usage, and improve user experience. You may disable cookies through your browser settings, though some website features may be affected.

9. Accessing or Correcting Your Information

You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate, incomplete, or outdated. Requests can be made by contacting us using the details below.

10. Complaints

If you have a concern about how we have handled your personal information, please contact us. We will respond promptly and work to resolve your complaint fairly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on fusionloc.com.au.

12. Contact Us

For privacy-related enquiries, access requests, or complaints, please contact us via https://fusionloc.com.au/pages/contact-us