Trouble Shooting

Issue

No Suction

Suction Cup not staying on the wall.

Possible Causes

  • Surface may be porous
  • Centre valve not functioning correctly
  • Grey sealing washer contaminated

Solutions

  • Test your suction cup on glass, if it works then your surface is porous and will not work with any suction product. Please re-install your accessory on another surface.
  • Remove centre valve, clean both the valve and the valve seat and install centre valve and install suction cup again. Refer to troubleshooting video for a more detailed explanation.

Issue

Centre Cap

Centre cap not sliding down.

Possible Causes

  • Positioning arrow on front of suction cup not facing downwards

Solutions

  • Remove your suction cup and re-install with the arrow facing downwards. Refer to installation videos for more detailed information.