No Suction

Suction Cup not staying on the wall.

• Surface may be porous
• Centre valve not functioning correctly
• Grey sealing washer contaminated

• Test your suction cup on glass, if it works then your surface is porous and will not work with any suction product. Please re-install your accessory on another surface.
• Remove centre valve, clean both the valve and the valve seat and install centre valve and install suction cup again. Refer to troubleshooting video for a more detailed explanation.

Centre Cap

Centre cap not sliding down.

• Positioning arrow on front of suction cup not facing downwards

• Remove your suction cup and re-install with the arrow facing downwards. Refer to installation videos for more detailed information.